Privacy Policy

Synapta ("we", "us", "our") is an online AI development school based at 38 Chang Phueak Road, Si Phum, Chiang Mai 50300, Thailand. This Privacy Policy explains how we collect, use, store, and protect the personal data of individuals who visit our website or enrol in our courses. We are committed to handling your information with care and in compliance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

If you have questions about this policy, contact us at [email protected].

1. Data We Collect

We collect personal data in the following ways:

• Contact forms: name, email address, and optionally phone number and a message.
• Course enrolment: name, email address, payment details (processed by our payment provider, not stored by us directly).
• Cookies and analytics: page view data, browser type, approximate location, and session information. See our Cookie Policy for details.

We do not collect sensitive personal data (such as health information, religious beliefs, or biometric data).

Retention: Contact enquiry data is retained for up to 24 months. Course enrolment data is retained for 5 years for accounting and support purposes, after which it is deleted or anonymised.

2. How We Use Your Data

• To respond to enquiries submitted through our contact form
• To manage course enrolment and provide access to course materials
• To send enrolment confirmations and course-related communications
• To improve our website and course content using aggregated analytics
• To comply with legal obligations under Thai law

We do not use your personal data for automated decision-making that has legal or similarly significant effects.

3. Legal Basis for Processing

We process your data under the following legal bases as recognised by the PDPA:

• Consent: When you submit a contact form or accept optional cookies.
• Contract: When processing is necessary to fulfil a course enrolment you have entered into.
• Legitimate interests: For website analytics and improving our services, balanced against your rights.
• Legal obligation: Where required by Thai law or regulation.

4. Data Sharing

We do not sell your personal data. We may share it with:

• Payment processors: to handle course fees securely. They process data under their own privacy policies.
• Analytics providers: such as Google Analytics, in anonymised or aggregated form.
• Hosting and infrastructure providers: who process data on our behalf under appropriate data processing agreements.
• Legal authorities: when required to do so by Thai law or court order.

5. Data Protection Measures

• HTTPS encryption for all data transmitted through our website
• Access to personal data restricted to authorised staff only
• Regular review of systems and access controls
• Data breach notification procedures in place in accordance with PDPA requirements

6. Cookies

We use essential, analytics, and preference cookies. For a full description of the cookies used and how to manage them, please see our Cookie Policy.

7. Your Rights Under the PDPA

As a data subject, you have the following rights:

• Right to be informed about how your data is used
• Right to access your personal data held by us
• Right to request correction of inaccurate data
• Right to request deletion of your personal data (subject to legal obligations)
• Right to withdraw consent at any time, without affecting the lawfulness of prior processing
• Right to data portability in a machine-readable format
• Right to object to processing based on legitimate interests
• Right to lodge a complaint with Thailand's Personal Data Protection Committee

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies before providing any personal information.

9. Children's Privacy

Our courses and website are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has submitted data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or courses after changes are posted constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or to exercise your rights:

• Email: [email protected]
• Address: Synapta, 38 Chang Phueak Road, Si Phum, Chiang Mai 50300, Thailand